Ramon Roof Repair & Roofing Company ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We are a roofing contractor serving Contra Costa County, California.
Information We Collect
Information You Provide
- Contact form submissions: name, email address, phone number, city, service requested, and your message.
- Account information: if you create an account, your email address and login credentials.
Information Collected Automatically
- Usage data: pages visited, time on site, and referring URLs (only if you accept analytics cookies).
- Technical data: IP address, browser type, and device information collected by our hosting platform.
How We Use Your Information
- To respond to your estimate requests and service inquiries.
- To schedule and provide roofing services.
- To send service-related communications and appointment reminders.
- To improve our website and services.
- To comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers: our website hosting platform and email delivery service, who process data on our behalf under contractual obligations.
- Legal authorities: when required by law or to protect our rights.
Data Retention
We retain contact form submissions for as long as necessary to provide services and respond to inquiries, typically up to three (3) years. You may request deletion of your information at any time.
Data Security
We use HTTPS/TLS encryption for all data transmitted through our website. Access to customer information is restricted to authorized personnel. However, no method of transmission over the internet is 100% secure.
Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents may have the right to:
- Know what personal information is collected about them.
- Request deletion of their personal information.
- Request correction of inaccurate personal information.
- Opt out of the sale or sharing of their personal information.
- Limit the use of sensitive personal information.
- Not be discriminated against for exercising privacy rights.
We do not sell or share your personal information for cross-context behavioral advertising. To exercise any of these rights, contact us at (925) 718-7687 or through our contact form.
Global Privacy Control (GPC)
We honor Global Privacy Control signals from your browser. If GPC is enabled, we will treat it as an opt-out request for the sale or sharing of personal information.
Children's Privacy
Our website is not directed to children under 16, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at (925) 718-7687 or through our contact form.